Privacy Policy
This privacy policy covers all the users of the majalitours.com website. We are committed to respecting your privacy. This privacy statement sets forth how majalitours.com uses the information its users provide when using the website. This statement also sets forth the privacy policy of Majali Tours LTD. We are committed to ensuring that our user's information is protected. The information you provide us will only be used in accordance with this privacy statement. If you have any question you can contact Majali Tours LTD at info@majalitours.com
What Is Personal Information?
Private information is anything that can be used to identify you such as your name, birthday, health status, and email.
What Do We Collect?
We may collect either directly or indirectly from the third party that you booked with the following:
? Your passport number
? Name
? Age
? Nationality
? Residency
? Email address
? Phone number & emergency contact number
? Insurance details
? Health and medical information
? Meals and nutrition
? Tour details (hotels and itinerary)
? Payment information
How Do We Collect Information?
There are different ways for your information to reach our company. The clients like you provide this information when talking to our managers by phone, by email, live chat on our website or by other means of digital and traditional communication. In addition to that, your personal information may be provided to us by the third parties, such as travel agents and agencies,
travel marketplaces and platforms, insurance providers and people, who are making a booking with us on your behalf.
How Do We Use The Information We Collect?
With your consent we will use the information in order to provide you with the travel offers & promotion from our site and you with outstanding service as we continue to improve our own content and services. We send update emails to you from time to time, to keep you up to date with new destinations, promotions, and site news. You can optout of these emails at the time of registration, or by replying to the original email with the word "unsubscribe" in the subject line, or by emailing info@majalitours. com We may ask you for additional information when you sign up. Additionally, we may solicit feedback from our customers. When you provide feedback or send inquiries to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. In order to provide you our services our adventures involve the use of third-party providers of accommodation, such as hotels and
travel experiences, for example hot air ballooning in Serengeti. To make these parts of your adventure happen, we may need to provide your personal information to these providers. These third parties may not use your personal information for any purposes, but to provide services related to your tour to Majali Tours. By booking our adventure trips you agree to these disclosures.
In addition to that, we may use your personal information for the following purposes:
? Recommending the most suitable travel products to you and helping you to understand if they will be safe and enjoyable;
? Providing information about our travel products;
? Providing customer care and support services and resolving any issues related to our travel products;
? Making sure that our travel products are safe for you;
? Exercising regular business administration tasks (such as accounting);
? Making sure that we as a company are complying with the prevailing laws and regulations of Tanzania and other countries.
Cookies & Data Collection
Cookies are small bits of text used by a browser to store information on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Usage of a cookie is in no way linked to any personally identifiable information while on our site. When you visit our website, we send one or more cookies to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, this may prevent you from taking full advantage of our website.This site uses a cookie to measure advertising performance as we have opted in to conversion tracking on Google and its AdSense partners websites. The conversion tracking cookie is set when a user clicks on an ad delivered by Google where we have opted in to tracking. These cookies expire within 30 days and are not personally identifiable. If this cookie has not yet expired when the user visits certain pages of this website, Google will be able to tell that the user clicked the ad and proceeded to that page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites.
? How we use the conversion cookie information. We use the information collected by the conversion cookie to provide aggregate conversion stats. We are able to see the total number of users who have clicked on our ad and proceeded to a page tagged with a conversion tracking tag, but they do not have access to personally identifying information.
? How to opt out of the conversion cookie. If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain.
SSL Security
Our website takes every precaution to protect our user's information. During data transmission, we use Secure Sockets layer (SSL) software, which encrypts information that you input.
We maintain physical, electronic, and procedural safeguards to protect personally identifiable customer information.
EU Citizens
We comply with all of the regulations set out in the GDPR legislation for collecting your data.
Personal Information Provisions Under the Law We may also disclose your personal information in the cases described in the prevailing laws of Tanzania and the countries where we
operate. Such cases may include a court order or other legally valid order of inquiry. We may also disclose personal information in the cases of defending against legal claims or preventing actual or suspected harm to property or loss.
Protection Of Your Personal Information
We are taking reasonable measures to make sure that all types of personal information at our disposal are stored safely and securely and are not accessible by the unauthorized parties. A limited number of our staff (normally a manager handling your booking and your trip leader) are aware of your personal information. We regularly audit our website, looking for security holes and/or other vulnerabilities. In addition to that, we do not store your personal information longer than it may be necessary for the provision of our services.
Personal Information Minors
We do not knowingly collect personal information from minors. If you are a minor, then parental consent or the consent of a legal guardian is required for you to use our services.
No Paid Disclosures To Third Parties
We never sell our customer lists to any third parties. The only cases when we may disclose your personal information to a third party are described above ( such as with hotels ), and such disclosures are never pecuniary in nature.
Transfer Of Personal Information To Other Parties
When it becomes necessary for us to share your personal information with the third parties mentioned above, at all times we are trying to ensure that the parties who your information is shared with have solid confidentiality and privacy management protocols, which comply with regulations. We transfer customer data outside of the EEA ( European Economic Area ) because
it is necessary for us, since our company is located in Tanzania, however we do comply with the data protection act of 1998.
Photos and Videos
Sometimes your photo or video may be taken by a member of our staff, a professional photographer hired by us or by another traveller. We advise you to inform your tour leader, a photographer and other trekkers in advance if you do not want to be photographed.
Marketers
Our company is working with many partners from all over the world. These partners help us to promote our tours , generate leads for us, etc. For better targeting and more effective marketing we sometimes disclose generalized, non-identifiable information about our customers to them.
Reviews
If you leave a review about your travel experience with Majali Tours, this review may be published on our website with your name indicated there.
Sharing Medical information.
We may share your medical and health-related information with the relevant medical personnel should it become necessary. Medical information is not shared with the third-party providers of travel experiences or the government, unless the circumstances of such a disclosure warrant that it is in your vital interest. You may always opt out from providing us with your medical and health-related information, however, it is highly recommended you provide this information to make sure that your experience with us is safe.
Your Personal Information Rights
We are committed to keep our customers reassured that you have complete control over the personal information provided to us. Thus, according to the laws & regulations currently in place, some of your rights concerning personal information include:
? You may ask us to stop using your personal information;
? At all times you may ask us to correct or update your personal information, if it is for some reason inaccurate, outdated or incomplete;
? You may ask us to provide you with all of the information about you that we hold;
? You may ask us to delete all or some of your personal information, that we keep;
? You may inform us that you would like to withdraw all consents in relation to your personal information that you have given to us before.At all times we will try to act as instructed, however, in some cases your decision relating to the personal information provided to us
may have certain consequences. After you submit your request, our managers will inform you of the consequences that your request will entail. Also, if you are a resident of the European Economic Area, under the GDPR you have the following additional rights:
? The right to be informed; This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.
? The right of access; this is your right to see what data is held about you by a Data Controller.
? The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some way.
? The right to erasure; under certain circumstances you can ask for your personal data to be deleted. This is also called ‘the Right to be Forgotten’. This would apply if the personal data is no longer required for the purposes it was collected for, oryour consent for the processing of that data has been withdrawn, or the personal data has been unlawfully processed.
? The right to restrict processing; this gives the Data Subject the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.
? The right to data portability; a Data Subject has the right to ask for any data supplied directly to the Data Controller by him or her, to be provided in a structured, commonly used, and machine-readable format.
? The right to object; the Data Subject has the right to object to further processing of their data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.
? Rights in relation to automated decision making and profiling; Data Subjects have the right not to be subject to a decision based solely on automated processing.
Why book with Majali Tours ?
Not only do we work here, we raise our families here. We are sensitive to the interaction with our guests and our world. Especially, we take responsibility for our client’s safety very seriously.
Passionate: We live here. This is our land and our heritage. We love the wildlife, people, and natural wonders of our country, and we are proud to share our knowledge, passion and Love as Family.
Professional Guides: We have Best professional trained guides with Authentic experience and knowledge from the field both with First Aid certificates , Mountain rescue Certificates , beach and water safety, and wildness certificates .Most better services in the industry with a lot of successful trips to the destinations we operate.
Your Safety; We are attentive to safety measures and takes responsibility for our client very seriously. Our professional guides are trained and skilled specifically for their adventure. They briefing you daily regarding to your schedule ahead and advise to the matter related with situation to the field in better service, respect ,love and treat you well as clients. They are prepared to prevent, detect, and advise about altitude sickness or other expedition situations, to employ modern rescue techniques withevacuation plans in case of an emergencies.
Transparency & Caring: We are accountable and take responsibility for our guest, our environment, and the communities in which we operate. We depends upon, better service, respect ,love and treat well both stuff ,mountain crews and clients.
Quality Equipment’s : We are preferable to use high-quality camping equipment’s ,well cleaned, highly rated lodging with other facilities to keep our clients as comfortable and safe as possible while on adventures with us. Our mountain gear is warm, waterproof, spacious, and perfectly suited for the rigors of Adventures. We provide thick foam sleeping pads.
Individual and Group travelers. Individuals who want the company of others can join a scheduled group. Those who simply want to travel alone can do so. We offer all destinations for any size party on any dates.
Meals: All food and drink provided on expeditions such as safari and mountain are fresh. Our chefs prepare delicious meals with fresh, local ingredients. These meals are nutritious and calorie dense, specifically designed to sustain the pleasure of our clients while on adventures. We also cater to all special dietary requirements
Special Diet.
Whilst we can cater for vegetarians, albeit sometimes it’s more limited choice, we will do our best to provide full special diets. If you have specific dietary requirement, please do speak to us in advance we’ll be able to advise you whether or not we will be able to offer your specific choice, however, on Mount Kili the chef cannot accept the liability for any problems arising from special dietary requirements or intolerances.
Welcoming: We want our guests to looking forward to be part of Majali Tours Family ,when they leave they want to return repeatedly. Our services start from day one at the airport upon arrival to every step of the way to the departure.
Accommodation: Our business is hospitality, and we currently operate with other partners and arrange bookings in quality hotels and boutique hotels, holiday resorts, and spa & thermal hotels, within the Northern.
Baggage Allowance.
For this holiday you should take one piece of luggage, which should be a soft and sturdy duffel bag and a daypack. Your bag on trek will be carried by porters and should not weigh more than 14kg. This weight allowance is strictly enforced. It is possible to leave clothes or other items not required on trek at the group hotel. For international flights please check your baggage allowance with your airline.
Please be aware that plastic/polythene bags are illegal in Tanzania
Equipment List:
Please try to keep the weight of your baggage to a minimum (14-16KG), the following are must have items:
?Sleeping bag (comfort rated -15°C).
?Hiking boots (waterproof).
?Trainers / sandals for camp.
?Trekking poles.
?Walking / trekking socks.
?Underwear.
?Trekking trousers.
?Waterproof jacket and over trousers.
?Warm fleece.
?Fleece jacket.
?Warm / down jacket (to go over the fleece jacket).
?Thermal base layer – leggings & top.
?T-shirts, tops and/or casual shirts
?Thermal gloves.
?Warm and waterproof gloves or mittens.
?Warm hat.
?Sunhat.
?Sunglasses.
?Sun protection (including for lips).
?Water bottles 1 Liter (x2) (we encourage re-filling water bottles rather than single use plastic).
?Water purification tablets.
?Head torch and spare batteries.
?Wash bag and toiletries.
?Trek towel.
?Gaiters.
?Daypack 30 liter.
?Selection of dry bags (to keep trek bag contents dry).
?Antibacterial hand wash.
?Basic First Aid meds including: painkillers, antiseptic cream/spray, throat lozenges, plasters and blister treatment, Diamox (for the altitude), insect repellent, and re-hydration salts (Dioralite) and diarrhea treatment (Imodium).
THE FOLLOWING ITEMS ARE OPTIONAL:
?Shorts.
?Spare laces.
?Buff (it can get dusty).
?Travel clothes.
?Camera.
?Pen-knife (remember to put all sharp objects in hold baggage).
?Reusable cloth bag for shopping (to avoid plastic bags)
Insurance:
It is an essential that you have a valid travel insurance for this adventure trip to cover the cost of medical treatment and to protect the value of your holiday. When taking out insurance please ensure the policy you choose covers you for the activities and altitude included in your itinerary