Cancellation Policy

The year of 2020 brought on turbulent times and even though things are getting better, people still have many concerns with travelling or putting down deposits on trips. People are concerned that their flight could be cancelled, or that new restrictions could be put in place last minute. That is why here at Majali Tours we are proud to offer tours that are financially risk free.

If you need to cancel a trip you have the following options:

  1. Guaranteed Deposits

When you place a deposit it is secured for your future trip. Your deposit will never expire and can be applied to any trip that we offer.

2.      Changing Your Travel Dates

If your travel plans change, just let us know and we can apply your deposit to another trip. The only exception to this rule is if you inform us less than 24 hours before your scheduled travel dates.

3.      Getting A Refund

We will always give you a refund if you request it, all you have to do is email the agent you have been working with or you can contact us at The refund that you are entitled to depends on what tour you have booked and what dates they are for please read more about it in our terms and conditions.

For more information on our cancellation and refund policy please read the cancellations section of our terms and conditions where you can find the full details of all of our policies.

What happens if I need to cancel the trip?

The booking process begins with your email or phone call to our offices. A personal travel consultant, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of

your tour, will be designated. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your booking.

Your adventure will be deemed confirmed once a deposit payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type of your tour, the deadline for the deposit payment will be set by our consultant.

Full payment for your tour must be made 14 days before the scheduled commencement date, unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.

Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which - in turn - tend to be fully prepaid in Destination Located. Failure to make timely payments without prior notification of - or arrangements with - our Company may result in our cancelling your booking. Any deposit made may be forfeited according to our cancellation policies.

Please note that all transaction-related charges applicable to your payments must be covered by you. All banking commissions for both sender and receiver must be covered by you when using wire transfers. A 3.5% surcharge shall be applicable to all credit card payments.

If the deposit and final payments made to our accounts are for any reason incomplete, we shall charge you for the missing amount upon your arrival in Destination.

Participation of minors

One must be of legal age (18 years or older) to book a wildlife adventure with Majali Tours. Bookings for minors (those who have not attained that age) can only be made by their parents, guardians or legal custodians. Those making the bookings for minors accept these Terms and Conditions on their behalf, including the assumption of risk and limitations of our liability;

Minors must be accompanied and supervised by an adult Client at all times. The Client shall be responsible for the Minor’s conduct and carry the liability for any damage that may result from said conduct. Though extra attention is always paid to children travelling with us, the Company provides neither child care nor chaperoning services;

All bookings made on behalf of a minor are subject to our approval. The accompanying adult will be solely responsible for securing the permits, approvals and meeting other legal requirements that may be needed for a

minor to travel to Tanzania. We shall not be liable for the failure to comply with any requirements that may prevent the minor’s entry into Destination Located ;

Third-party bookings (tour leaders, travel agencies and other travel professionals)

If you are a tour leader/travel agent/etc., making a booking on behalf of others, you will be deemed the contact person for every tour participant. In such a case, you will be responsible for:

Informing the other tour participants of these Terms and Conditions. If you consent to them, we will assume that you have secured express consent of all tour participants to these Terms and Conditions and to the inclusions and exclusions of the tour package; Completing the payments timely and accurately;

Passing all relevant information to the tour participants in a comprehensive and timely manner. If there are any agreed changes with regard to the dates or itinerary, you will be responsible for informing the tour participants and securing their consent;

Providing correct and accurate information about the tour participants in a comprehensive and timely manner. It is your responsibility to collect such information and ensure its correctness and accuracy. Under no circumstances will we be liable for any errors and omissions in such information;

If you can not accept responsibility for the above-said, then every member of the group should communicate and book with us individually.

We shall not be liable for anything that may happen because of force majeure, which includes, but is not limited to natural cataclysms, war or military operations, breakdowns of the mechanical facilities, fire, vehicles or electrical appliances, civil disturbances, labor strikes, actions of the government authorities, political unrest, insurrections and mutinies, extreme weather conditions and other calamities and situations beyond our reasonable control and which we could not foresee.

You accept all risk of adventure travel to the Destination Located.

You understand that your adventures with us may involve visiting remote areas (National Parks, rural regions, etc.), where the standards of medical assistance may be different from those available in your home country or may be unavailable at all.

In addition to that, you also acknowledge that some adventures offered by us may involve certain risks (for example wildlife, high-altitude, etc.) to your health and safety. You agree that you have carefully evaluated all of those risks and assume full responsibility for them.

You release us from all claims and causes of action, which may arise from any losses, damages, injuries or death which may be the result of the risks inherent to your travels in Destination Located.

Cancellations Cancellation by the Client

If you decide to cancel your trip with us, the following cancellation fees shall apply:

In 90 and more days before the scheduled start of your tour - we will apply a 10% cancellation penalty; In 60-89 days before the scheduled start of your tour - we will apply a 30% cancellation penalty;

In 30- 59 days before the scheduled start of your tour - we will apply a 50% cancellation penalty; In 8 - 29 days before the scheduled start of your tour - we will apply a 75% cancellation penalty. All cancellation penalties are based on the total tour price.

In all cases of cancellations you will also need to cover our non-refundable and/or partially refundable expenses, such as hotel reservations or domestic air tickets. Before issuing a refund, we will deduct those expenses and the costs of fund transfer (banking commissions and credit card surcharges) from the payments that you made to us.

No refunds will be made for all cancellations made in 7 or less days prior to the scheduled travel dates. Cancellation by us

In the unlikely event of us cancelling your tour for any reason, a 100% refund of any payments already made by you to us shall follow